Moodle Support Service

• User authorization, roles and permissions

• Support installed plugins, blocks and modules

• Fix security vulnerabilities or install new patches for Moodle, plugins and modules

• Support any issues related to Courses and Grades in Moodle

• Support any issues related to Appearance and Themes

• Patch or upgrade PHP used by Moodle

• Patch or upgrade Apache HTTP Server used by Moodle

• Tune system performance

Support Channels

Unlimited Support via Email, Phone and Online Helpdesk for Moodle

• Normal Technical Support Times: 9am to 5pm Asia/Taipei

• Critical Technical Support Times: 9am to 5pm Asia/Taipei

• Emergency contacts will be provided in case of emergencies.